Evolve & Improve
Evolve as an enterprise IT organization through continual improvement.
OIT is working with the Office of Institutional Reporting and other central offices to implement a data governance process for our key institutional data assets.
We made a number of changes enhancing our ability to make data-driven decisions, including improving our ability to forecast infrastructure growth and budget procurements.
We developed a change management process which will provide more transparency into the status and state of projects in OIT and will give campus stakeholders the information they need to understand how projects are progressing.
Evolving Governance Model
OIT is also working on our internal processes and communication with stakeholders. Our evolving governance model allows the campus to help choose our priorities and direct our effort.
We completed a comprehensive inventory of all business applications supported by OIT, which will aid in prioritizing the restoration of services, systems, and applications and allow OIT to focus on essential services in the event of a disaster.
We developed standards for migrating services to Amazon Web Services (AWS) and developed scripts for automated provisioning, reducing time to deploy.
We formed a User Experience Design forum to share practices and experience, especially with an eye toward the growing need for tools to be usable from a mobile platform.
Our Architecture Review Board standards were ratified.
In collaboration with the Office of Institutional Reporting, OIT is in the process of implementing a Student Data Warehouse for the central and campus use which will contain historical and current student data. The first phase of this project includes daily student enrollment data, and we will expand the SDW to include census, admissions, and other subject areas.
We conducted our second customer support survey, and have undertaken a series of improvements directly requested by the campus.